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Active Learning in Higher Education
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Using action research to teach students to manage team learning and improve teamwork satisfaction

Brenda Scott-Ladd

Murdoch University, Australia, b.scott-ladd{at}murdoch.edu.au

Christopher C.A. Chan

York University, Canada, Christopher.Chan{at}atkinson.yorku.ca

This article reports on a study investigating strategies that students can use to develop skills in managing team learning. Two groups of second-year management students participated in a semester-long action research project over two semesters. The students were educated on team development, team processes and conflict management and how to review and enhance team development. Teaching staff supported the approach and students were regularly encouraged to reflect on and learn about how their behaviour contributed to team effectiveness. This approach encouraged student participation and ownership as well as early intervention if problems arose. Findings suggest that when students are taught to manage the processes of teamwork and take greater ownership of managing conflict and team relations they report less conflict and less social loafing and are more satisfied with their learning outcomes.

Key Words: action research • collectivism • conflict management • learning styles • team development • teamwork

Active Learning in Higher Education, Vol. 9, No. 3, 231-248 (2008)
DOI: 10.1177/1469787408095848
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